Level 2 Award Customer Awareness

This qualification is for individuals who are practicing and potential team leaders who wish to develop their knowledge and skills that will enable them to have a greater customer awareness and knowledge of fulfilling customer requirements.

Candidates may be working in almost any environment; factories, offices, hospitals, call centres, building sites, shops, leisure centres, the armed forces etc. Wherever people and resources are employed, team workers with an ILM Award in Personal Development will ensure that they are employed effectively.

The course is short and flexible and consists of 21 guided learning hours which can run over 3 consecutive days or over a longer period up to a maximum of 1 year. The learning hours include a 1 hour induction, one-to-one tutorial session and 6 three hour workshops covering a range of subjects including Introduction and Fulfilling Customer Requirements.

Assessment consists of a work-based assignment. Successful candidates will be awarded the ILM Level 2 Award in Customer Awareness with a credit value of 4. There are no formal entry requirements but candidates should ideally be working in teams or cells, though not necessarily in a leadership role, and have a background which will enable them to benefit from the programme.

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