Level 3 Certificate in First Line Management

This qualification is for individuals who are likely to become first line managers (team leaders or supervisors) or who are already in post and have had little or no formal training.

Candidates may be working in almost any environment; factories, offices, hospitals, call centres, building sites, shops, leisure centres, the armed forces etc. Wherever people and resources are employed, first line managers with an ILM First Line Management Qualification will ensure that they are employed effectively.

The ILM Level 3 Certificate in First Line Management covers the full range of responsibilities of the first line manager and can be tailored to fit specific needs. The Certificate develops leaders and managers within the national qualifications framework. It consists of 120 guided learning hours which is normally run over one year but can take up to a maximum of two. The learning hours include a 2 hour induction, 4 hours one-to-one support and 20 one-day workshop sessions (the workshop sessions can be substituted with open/distance learning materials if required). Personal Development and Generic Management Skills are integral parts of the course.

Assessment consists of a work-based assignment, change management report and short unit assignments. Successful candidates will be awarded the ILM Level 3 Certificate in First Line Management and a minimum of 20 credits.

There are no formal entry requirements, but candidates should be practising or potential first line managers with two years full-time (or three years part-time) work experience, and a background which will enable them to benefit from the programme.