NVQs in Customer Service
These
qualifications are for individuals who are in a customer-facing role who
want to boost their skills. Level 2 focuses on problem solving, developing
good customer service and supporting new improvements in customer service.
Level 3 covers implementation of new initiatives and team leadership.
Level 4 is designed for customer relationship or call centre managers
who are responsible for the work of others and may have responsibility
for designing customer service procedures and best practice.
At Prospect Training we recommend that
all candidates undertake a period of learning prior to any assessment.
This may take the form of portfolio building for those new to the NVQ
process or sector specific learning, for those new to the environment
they are working in. This learning is customised to meet the needs of
individual candidates and their employer.
As a part of the Enhancement Fund candidates may be eligible for some
funding towards their qualification, for further detail contact our office
on 01709 586600.